M & A UNIQUE SELLING LLC - RETURN POLICY
Effective Date: [3/18/2025]
At M & A UNIQUE SELLING LLC, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help. Please carefully review our return policy below.
1. Return Eligibility
You can return most items purchased from our online store within [14] days of receiving the item, provided they meet the following conditions:
The item is unused, in its original condition, and in the original packaging.
The product is not marked as non-returnable or final sale (certain items may be exempt from returns based on hygiene, health, or other considerations).
You provide proof of purchase (e.g., order number, receipt, or email confirmation).
Please Note:
Items that are used, altered, or damaged due to misuse cannot be returned.
For hygiene and safety reasons, some items (such as cosmetics, intimate apparel, or food products) may not be eligible for return.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at [PEREZ.A@MAUNIQUESELLING.COM] or call [718) 708-4299] within [14] days of receiving your order to request a return authorization.
Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
Return Instructions: We will provide you with return instructions and, if applicable, a return shipping label (at our discretion).
Package the Return: Please securely package the item(s) in the original packaging and include all original tags and materials.
Ship the Item: Send the item back to us following the provided instructions. If you are responsible for return shipping, we recommend using a trackable shipping service to ensure that the returned item reaches us safely.
3. Return Shipping Costs
Return Shipping Costs: If you are returning an item due to a defect, error in processing, or damage during shipping, we will cover the return shipping cost.
Customer-Initiated Returns: If you are returning an item for any other reason (e.g., a change of mind), you will be responsible for the return shipping costs.
4. Refunds and Exchanges
Once we receive your returned item and confirm it meets our return criteria, we will process your refund or exchange. Please allow [3-5] business days for us to inspect the returned item and process your request.
Refunds: If you requested a refund, we will issue the refund to your original payment method. Please note that depending on your payment provider, it may take several business days for the refund to appear on your account.
Exchanges: If you are exchanging an item, we will ship the replacement item as soon as we process the return. You may be responsible for any price difference if the replacement item costs more than the original item.
5. Non-Returnable Items
Certain items are not eligible for return or exchange. These may include:
Items marked as final sale or non-returnable on the product page or at checkout.
Gift cards, downloadable digital content, and certain personal care or hygiene products.
Items damaged due to misuse or improper care.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within [3-5] days of receiving your order. We will arrange for a replacement or full refund, including any applicable return shipping costs.
7. Exchanges for Size or Color
If you are exchanging an item for a different size, color, or model, please follow the same return process outlined above. Availability of the requested exchange item will depend on stock.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations can only be accepted before your order has been shipped. Once the order has been shipped, our return policy will apply.
9. Refund Processing Time
Refunds may take up to [5-7] business days to appear on your payment method due to processing times required by financial institutions.
10. Contact Us
If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team:
M & A UNIQUE SELLING LLC
Email: [PEREZ.A@MAUNIQUESELLING.COM]
Phone: [718)7084299]
Address: [664 THWAITES PL BRONX , NEW YORK 1047]